The extensive availability of single-use devices in many government facilities is a testament to their effectiveness. Of course, the challenge is selecting the right device, brand, and manufacturers to entrust with the work. For this, regulatory agencies set strict standards and requirements that each vendor or manufacturer must fully accept. Only by passing regulatory compliance can their products be allowed to work for the government.

Why Government-Owned, Single-Use Devices Need Proper Security

Like any other business entity, the government wants to get the most from its single-use device investments. Each device should pass quality assurance tests and must be safe to operate right out of the box. 

As smart devices, these units are likely to handle private data during the course of work. Bad actors who snoop into government devices to try to steal data shouldn’t have an easy time breaking in. Of course, most public-facing government devices don’t store sensitive information. However, enterprising cybercriminals use these devices as a way to access the internal devices that hold confidential data. 

At the same time, access to devices should remain limited to authorised users. Citizens using self-service kiosks have no business checking a device’s system settings or browsing files. 

The burden to keep devices intact remains on the administrator’s side. IT security teams should make sure that customers can only interact with authorised programs. And, more importantly, that they can only input data and have limited access to their information. 

Managing Regulatory Compliance in Government Devices

Due to the continuously evolving nature of information technology, government oversight continues to play catch up to these machines. However, governing agencies already issued rules concerning the fair use, safety, and security of single-use devices that emphasise keeping data private and secure. Among the common regulatory guidelines include good manufacturing practice certification, quality assurance, and environmental, emission, and waste disposal standards. 

Chief among the many requirements for single-use devices is the inclusion of reasonable security features. At face value, this regulatory compliance should go to manufacturers instead of end-users. Vendors should have the burden of complying with minimum security requirements and providing educational materials so customers become aware of security risks. 

More importantly, suppliers should have customer service on standby to provide product support and assistance. Considering the variety of single-use devices in circulation today, many security issues remain unresolved for the most part. 

Creating a Mobile Security Strategy for Better Regulatory Compliance

One proactive mobile security strategy that helps with regulatory compliance is the use of an effective mobile device management (MDM) solution. This platform oversees all connected devices to the network and takes charge to manage, maintain, and secure them all. Instead of relying on the ground team to work on each device in their area, the device manager can keep devices in optimal working condition and compliant with all government requirements. 

Management

Managing single-use devices means assigning access credentials and restricting access depending on permission levels. Not all device operators need access to certain areas. For instance: 

– End-users can only access the front-facing apps and view or submit data. 

– Operators can boot devices and prepare them for use by launching official apps and loading the database. 

– Managers, executives, and data analysts can look at generated reports and usage statistics to gather insights. 

– IT admins and service team members can access the system, install or delete apps, and perform maintenance services, but they can’t look at or copy private data. 

Maintenance

Maintenance ensures that the device runs on updated software and firmware. Most vulnerability issues stem from the use of outdated software that still has security holes. Keeping the operating system and all applications updated patches these gaps and ensures everything is in working order. In addition, maintenance can include connecting to individual devices via remote access to make spot repairs, roll back installed versions, or adjust individual settings. 

Security

Securing devices is of paramount importance, even if doesn’t involve regulatory compliance. Given the number of customers the typical government agency handles in a day, some enterprising individuals might try to hack into the system or steal the device outright. 

Implementing security measures enables the administrator to connect remotely to a lost or stolen unit and shut it down or disable it. This prevents further access to the device until security teams can retrieve or recover the unit. If there’s a danger that a device might be compromised, admins can remotely wipe all data off the device and render it useless to thieves. 

Enforcing Organisation-Wide Policies for Single-Use Devices

A reliable mobile device management platform can help enforce organisation-wide policies that govern the use of single-use devices. 

The administration of access levels is one way to ensure that only authorised users can operate government devices. Implementing directives such as regular password maintenance or renewing expired authorisations also helps keep the entire system secure.

What’s more, instead of requiring operators to physically turn in devices for updating, the device manager can assume full access and perform remote over-the-air maintenance. This makes it easier for the entire agency to keep its hardware operating at optimum levels. It also minimises downtime due to servicing. 

Maintain Regulatory Compliance With MDM Software

Regulatory compliance for single-use devices is easier to accomplish if you have a competent mobile device management solution on hand. Instead of deploying IT service teams in the field to manually inspect and update devices, administrators can simply connect remotely and perform maintenance and quality assurance tasks. 

As government agencies plan to invest in single-use devices to boost operational efficiency, they should also seriously consider a reputable device manager. This small addition to the budget can greatly improve device maintenance, reduce service calls and field visits, and secure devices from external threats. More importantly, the right MDM software ensures better regulatory compliance through efficient device management. 

Often seen as the evolution of corporate-owned, single-use (COSU) policies, COBO policies ensure employees have the gadgets they need to excel. Such devices can also increase cybersecurity, but they must be supplied by the business, which can be costly. 

Let’s look at each device policy more closely to help you determine which one is best for your business. 

Finding the Right Balance Between Freedom and Control

The right device policy for your company is about more than what your business needs. You must also consider what will give your employees the freedom to do their work while keeping your sensitive data secure. 

For instance, a bring-your-own-device (BYOD) policy is popular because it lets workers use their personal devices professionally. This approach saves you both time and money: workers won’t waste time learning how to use new tech, and you don’t have to purchase the actual devices. However, it also opens up several security vulnerabilities. You may have unencrypted customer data, and the devices might fall outside your cybersecurity firewall. 

A BYOD policy also makes it harder for IT departments to ensure security. IT personnel would have to consider multiple devices and operating systems (OSs) when implementing security measures. This leaves more holes for malicious parties to worm their way into. 

For greater control, many businesses have taken the COBO approach. Basically, the business supplies workers with devices that can only be used for work purposes, such as laptops and mobile phones. This is the best choice when it comes to cybersecurity. IT departments can implement security solutions that apply to all devices. 

Of course, this means employees will have to manage multiple devices—a work phone and a personal phone, for instance. Mobile device management (MDM) software can make sure workers don’t try to cut corners and use their business devices for personal tasks. 

COBO vs. COSU: Is There a Difference?

Although there’s some overlap, COBO and COSU devices aren’t the same thing. COSU devices serve a specific, single purpose. Some are employee-oriented, like a computer, while others are for customers. Think kiosks, interactive touch panels, virtual reality (VR) devices, and check-in terminals at airports. 

In comparison, COBO devices can be used for multiple purposes, but they’re still intended for business use alone. With this solution, you get a high level of control and security management. COBO devices can also improve efficiency, but they may incur a higher IT support cost.

You should be able to fully manage both types of devices remotely with comprehensive MDM software. Such software will allow you to update and control security across all devices at once. It also gives you the ability to lock and locate devices if necessary. 

The Evolution of COSU Devices

A COBO device is typically something you’ll only use as an employee at your workplace. But you’ve probably interacted with a COSU device at some point in your life, whether at a self-checkout lane or a digital whiteboard. These devices might have started out as simple pieces of technology, but they’ve grown increasingly complex over the years. 

Take the humble digital whiteboard, for example. What was once a simple innovation on the traditional whiteboard has become a massive tablet that can be used for collaborative learning and complex tasks. The benefits to this are obvious: the more features that are available, the more freedom we have to meet the evolving needs of our customers. 

Of course, as everything becomes digitalised, you also expose yourself to further cybersecurity vulnerabilities. Hackers can use a whiteboard to gain access to your entire system. What’s more, businesses likely have multiple COSU devices to manage, not just one. Many schools now have a digital whiteboard in each classroom.

To meet this digital evolution, businesses should invest in single-use device management software. This enables your IT team to update OS settings and patch security holes on all devices from a single interface. Your MDM software should also ensure your devices are used solely for their intended purposes. Not only does this improve cybersecurity, but it also helps employees remain focused on their tasks by minimising distractions.

Empowering Enterprises With the Right Policies

The right device policy for your business will depend on a few factors, such as the kind of business you’re in. For instance, a COBO approach could be beneficial in a traditional office setting where customers will have little-to-no interaction with the devices.

Businesses that experience a lot of customer interaction may prefer a COSU device policy. Consider a hotel. Guests can check in via a self-service kiosk, receive directions to their room through an interactive touchscreen map, and order room service through their smart TV. These connected devices streamline customer service for an unbeatable guest experience.

Of course, this could mean you have multiple devices to manage. Again, MDM software makes this easy. From a single source, you can control employee and guest access, deploy software updates, and block unauthorised users. You can also group and tag devices according to set criteria and even track them through geofencing and device location perimeters.

Finally, MDM software ensures your COSU devices stay locked down and secure. Manage user permissions in real time and take remote control of devices to provide assistance when needed. With these features, you can more easily enforce your device policy and make sure your business’s tech is used as intended.

COBO or COSU? Support Your Device Policy With MDM Software

The device policy you choose will depend on the needs of your employees and business. It’s crucial to think about how you can operate efficiently without negatively impacting your cybersecurity. Whether you adopt a COSU or COBO approach, remember that simply purchasing the devices is just the beginning.

You must be able to remotely manage these devices as well. This enables your IT team to solve problems over the air, which saves both time and money. It also lets them update all your devices from a single interface, so you stay one step ahead of malicious actors. 

Support your device policy with the right MDM software. Doing so will ensure your tech solutions are both efficient and secure. 

Device bundles typically include mobile phones, tablets, smart TVs, and set-top boxes (STBs). But thanks to streaming services, Android TV-powered smart TVs and STBs are among the most popular bundle devices with households. 

Despite deploying device bundles to customer homes, telcos still hold control of these units. These companies remain the primary stakeholders in charge of managing, maintaining, and securing their fleet bundles. Having reliable Android device management software provides the complete solution. What’s more, device managers also allow telcos to deliver push messages, send advisories, and communicate directly with subscribers.

Simplifying Device Provisioning and Enrollment

Remote connectivity is the key element to every successful Android device management platform. Using cloud technology, IT administrators can connect with one, several, or all telco devices to monitor device health, perform maintenance services, collect usage data, or deploy security measures. 

Cloud connectivity also means setting up new units easier after delivery to new subscribers. Instead of requiring customers to bring their new devices for setup at the nearest service center, they can just set them up remotely in their own homes. 

Most devices come pre-installed with the needed software to run popular streaming and social services. However, users can also download and install additional software updates remotely. At the same time, telco IT admins help simplify the onboarding process via preconfigured settings and policies.

Centralized Management and Remote Control

It’s important for telcos to stay connected to their bundled devices—especially those running under active subscriptions. Smart devices perform optimally when they run on up-to-date system software and firmware. In addition, individual applications require constant updates and occasional patches. Until they get the latest updates, some software features simply won’t function. 

Having a reliable Android device management platform ensures that all telco devices remain connected to the system. As a result of this connectivity, they can receive the needed updates, fixes, and patches as soon as they become available. 

And instead of asking users to perform the updates, admins can initiate the maintenance tasks as needed. They can target only the affected devices, certain batches, or the entire fleet. More importantly, admins are able to schedule the fixes during device downtimes to minimize disruptions. They can wait for device idle times before initiating the sequence to download and install files. 

Troubleshooting problems and resolving issues also take a similar tack. IT admins can remotely take over devices to diagnose problems and apply the necessary fixes. This remote method is far more efficient and less expensive than sending your IT staff out into the field every time a device needs repairs. It also reduces the dependence on service calls during the troubleshooting process. 

Automating Security and Compliance Measures

Like most smart devices, personal data passes through bundled telco devices to access certain services. This usually consists of the user’s personal data, which can include payment information. 

Certain areas fall under specific privacy guidelines. Relying on end users to handle compliance with applicable privacy laws can pose some significant risks. Instead, the right Android device management software can ensure that private data within each device remains hidden and secure. This includes enforcing strict password protocols that require alphanumeric characters and frequent changes. 

Compliance with local privacy rules can also mean applying stringent encryption methods during data transmission. To generate maximum protection, Android device management platforms should utilize secure cloud servers such as Amazon Web Services (AWS). AWS uses an industry-standard AES-256 encryption algorithm and provides reduced latency. 

Android Device Management Software Can Implement Security Services

The right Android device management software can also bring an added dimension to securing individual bundled units. Using the broadcasting feature, customer service agents can send reminders to subscribers with delinquent accounts. Lack of action can lead to admins disabling or freezing devices pending the resolution of outstanding dues. 

Admins can also enforce strict security protocols when devices are in danger of getting compromised. Lost, missing, or stolen devices can broadcast their location so admins can arrange recovery efforts. If there’s an imminent threat of data breach or device theft, admins can disable devices or remotely wipe data to render the units useless.

Simplifying App and Content Distribution

Like other smart devices, applications remain the main driver for the increased usage of telco bundles. Android TV is the telco version of the highly popular Android operating system. As such, it allows subscribers to install their favourite mobile apps on their smart TVs and STBs, including streaming and social apps. 

With Android device management software, managing apps becomes much easier. The device manager can store app updates in the cloud so users can access and install the latest updates on demand. Cloud access is also great for fleet management, as it lets admins perform critical updates across the board. Should users encounter problems with the new version, admins can easily roll back updates and impose version control. 

Android device management also helps with monitoring and analytics tasks. Remote accessibility means C-suite executives and analysts can gather usage data from devices and generate insights. Management can then use these learnings when setting future directions. 

Manage, Maintain, and Secure Telco Devices With Android Device Management

When telcos invest in tools to enhance the customer experience, they should include Android device management. Offering bundled devices to telco subscribers to increase their broadband usage is a step in the right direction. 

However, telcos should also make sure that these devices remain well-managed, maintained, and secured throughout their lifespans. Subjecting users to downtime due to manual updates or user-initiated repair sessions can dilute their experience. 

By making these routine tasks automatic and cloud-based, users can get more bang for the buck on their telco bundle acquisitions. This results in more loyal customers, longer contracts, and improved lifetime values. 

That said, product bundling only works if customers derive maximum value from them. When telcos bundle a smart TV, they enable their customers to enjoy bandwidth-heavy activities like streaming music, movies, and TV shows. Similarly, providing smartphones and tablets as part of the bundle means more opportunities to utilize broadband services fully. 

Meanwhile, customers appreciate the savings they generate when availing of bundles. Instead of paying a premium price for devices such as phones, TVs, or set-top boxes, they can acquire a unit at heavily discounted rates. Plus, the contract tie-in of one or two years isn’t much of a big deal. 

Simply put, bundles are a win-win situation for telcos and their customers. Subscribers get discounts on devices that help them maximize their subscription usage, which inevitably keeps those customers resubscribing for years to come. Better yet, popular product bundles stand to increase a company’s market share. 

Challenges in Fleet Management for Telcos

Product bundles are like any other piece of IT hardware. They consist of equipment running on firmware and managed by an operating system. Until the subscriber fulfills the terms of their contract, these bundled devices remain the property and responsibility of the telco. As such, the company must ensure that each device runs up-to-date system software. 

Many telecom companies remain bound by their legacy systems. They often run nearly-obsolete hardware and outdated software that remains in use for the greater part. While legacy systems still manage to fulfill their original objectives, they have little to no room to accommodate newer changes in technology. 

As a result, even the management and maintenance of newer devices will have to happen via legacy systems. In most cases, this means that most maintenance tasks undergo inefficient processes that often take longer than necessary. 

The Problem with Using Legacy Systems

For telecom companies with pre-cloud computing legacy systems, this means a more complicated means of managing each telco bundled hardware. For example, many older device management systems use TR-069. This is an older protocol designed for remote updating of user-premise hardware. 

Instead of updating hardware manually via service technicians, administrators can now remotely maintain and update devices located in customer homes. Over time, however, reports showed that systems utilizing both TR-069 and TR-064 (older protocol) couldcan still make them vulnerable to DDOS attacks. While workarounds are still possible to keep these legacy systems safe, using modern protocols offers a better option for today’s telcos. 

Advantages of Android TV Manager in Fleet Management

Many operators have historically designated Android TV as their de facto standard when deciding which operating system to use for their bundled devices—and for a good reason. 

Google’s Android TV OS mirrors its popular Android system for mobile phones, tablets, and other smart devices. It allows users to install and use apps on their TVs like smartphones. Commands and instructions also become more simplified thanks to the built-in Google Assistant. For subscribers, this means an easier and better user experience. 

For operators, having Android TV-powered devices also meant a more practical approach. Instead of developing their own software, telcos can utilize Android TV with a minimal outlay. They also benefit from Google’s frequent software updates and patches, which can be expensive to undertake independently. 

Even better, the arrival of cloud-based solutions meant faster, safer, and more efficient ways to manage fleet devices that run under Google’s OS remotely. Using an Android TV manager meant keeping tabs on the location of each fleet device. It also provides remote repair and maintenance tasks as well as securing both device and data. 

Unlocking the Potential of Android TV Devices with Android TV Manager

For Android TV devices to work as intended, they’ll need all the help they can to stay up-to-date. Reliable Android TV manager software can help perform the remote administration and management of everything from the operating system, firmware, and all individual applications. 

Cloud connectivity allows telco IT admins to connect to each device and perform low-level management tasks. This covers everything from over-the-air (OTA) firmware management to ad-hoc support. IT admins can remotely administer individual devices or the whole fleet at any time. This also means admins can remotely install new applications and delete outdated 

ones. 

Managing the security of each telco fleet device also poses a concern. Telcos are free to collect user data from bundled equipment so long as they do in compliance with their local privacy laws and subscriber agreements. This data can be wildly helpful in determining customer wants and addressing potential problem areas before they snowball. 

Insights from this data can also help set the trend in providing the content that customers want. That’s why an Android TV manager that can remotely enforce security and privacy policies can add great value to telco bundles. 

Of course, security also means protecting the physical hardware from unauthorized access. Enforcing strict user-level policies means only authorized users can access the device or modify settings. It also means having the ability to track or monitor the location of each device to ensure that actual subscribers with live subscriptions use them. If need be, admins can freeze or disable individual units with access or account issues to prevent further use or damage. 

For Every Telco Android TV Device, There Should Be an Android TV Manager

Telco companies that invigorate customers with exciting hardware bundles are companies that can go the distance, even in trying economic times or fierce market competition. It’s not just about making smart devices a little more affordable for subscribers. Bundles can also lead to better subscription usage and longer contracts. 

To further improve the customer experience, consider deploying a fleet of devices that run under Android TV—and be sure to invest in the right Android TV manager software to manage that fleet. Doing so will improve customer satisfaction and loyalty.

Understanding the Benefits of Commercial TV Fleets for Hotels

Modern hotels have embraced the idea of improving the customer experience by allowing guests to connect smart devices to the hotel TV. They can also install smart TVs in hotel rooms to let guests access popular apps and programs. 

Providing over-the-top (OTT) streaming services is one benefit of upgrading their commercial TV fleets. When not logged in to streaming services, hotel TVs can also work as digital directories that display contact information for the hotel’s many services. 

They also allow users to surf the web, access social media platforms, or connect to online gaming and entertainment sites. 

What’s more, when configured to work with a smart room system, TVs can serve as the control center. Guests can use the TV remote to operate the room’s lights, audio, temperature, and appliances. 

Smart TVs can also function as digital billboards or slideshows. This makes them the perfect display devices in common areas such as lobbies, reception halls, restaurants, or function rooms. At the same time, these devices can also play videos or advertisements that can promote the hotel’s many offerings. 

In a pinch, smart TVs can even serve as digital kiosks or self-service terminals. Using these devices, guests can self-register, view their bills, or check out without needing assistance. 

How Android TV Manager Enhances the Guest Experience

Deploying a commercial TV fleet often involves hundreds, if not thousands, of TVs and set-top boxes. Initially, hotels must assign one TV per room (the average U.S. hotel contains 313 rooms). In addition, management will need to provide replacement units, TVs for common rooms, and display units for the lobby and reception areas. 

To provide a seamless guest experience that’s also cost-effective, many hotels choose Android TV as their operating system of choice. 

The Google-powered operating system provides an easy way for administrators and guests to operate TVs and add functionality. It also allows guests to connect their devices more easily. Finally, Android TV enables access to popular applications such as streaming platforms and social media channels. 

In contrast, using proprietary operating systems developed by TV brands can limit your freedom to choose hardware suppliers. Unlike updates regularly provided by Google for Android TV, your devices might have to endure long wait times for system updates or urgent fixes. 

Implementing a Customized Content Strategy with Device Management Software

Managing and maintaining this commercial TV fleet will require reliable device management software. It will also need your system administrator’s attention when performing regular tasks such as installing apps or updating software. 

Commercial TV fleets may also require around-the-clock security monitoring and countermeasures deployment. As such, relying on off-the-shelf solutions or free device managers might not be satisfactory.

Specifically, the right device management should perform the following functions: 

Maintenance and Management

The ideal device management software should have no problem performing cloud-based and low-level device management, such as over-the-air (OTA) updates and ad-hoc support. Using cloud support, system administrators can easily connect to individual devices and perform the needed fixes and updates during down times, when the devices are idle. Remote management reduces or eliminates the need for user intervention, which means fewer costly support calls or onsite visits.

This way, all hotel room TVs and common area displays remain updated and ready for use. Even better, guests won’t have to endure time-consuming updates before they can use the TV. 

Security

Realizing many guests might forget to log out of their hotel room TV after checking out, the ideal device manager should perform this function. 

Every time a guest checks out, the system admin can remotely log users out of all hotel devices. They can also clear the devices of any remaining private data. So, when a new guest checks in, the room TV will not record previous logs. 

In addition, device management security prevents guests from fiddling with the TV too much. Admins can prevent them from tweaking system settings, installing unauthorized apps, or viewing private data. They’ll also nix attempts to go beyond authorized usage by shutting down or disabling any device remotely. 

Maximizing Revenue and Loyalty With Commercial TV Solutions for Hotels

To provide guests with an enhanced customer experience, upgrading the commercial TV fleet is the way to go. When offering smart TV functionality, hotels have two choices. 

The first option is to upgrade the entire fleet to smart TVs and allow unbridled access to their many services. Alternatively, hotels that wish to retain their existing flatscreen TVs can still go smart. Investing in set-top boxes or USB sticks can add smart TV functionality to each device.

Giving guests the ability to cast their devices or log into streaming services via hotel TVs allows them to enjoy their stay more. In fact, in a 2020 survey, both guests and hoteliers confirmed that enjoying streaming services on the hotel TV is a preferable experience versus video-on-demand. 

Embrace the New Normal with a Smart Commercial TV Fleet

During the COVID-19 pandemic lockdowns, many turned to streaming services over regular and cable TV. Streaming services like Netflix make entire series available for binge-watching. And if you can’t finish the show in one sitting, simply log in anytime to resume it. 

With travel restrictions lifted, business travelers and tourists are now bringing their playlists with them to their destinations. In the absence of any scheduled activity, hotel guests want nothing more than to lie down and watch their favorite streaming shows. 

By investing in commercial TV fleets that allow streaming and other smart features, hotels give guests what they want. The increased functionality provides an unmatched customer experience, which will drive loyalty to your hotel and boost your revenue.

Improving Customer Engagement with Improved Services

Lost among the chaos from rising inflation is that internet connectivity continues to improve worldwide. Today’s improved internet connectivity speeds present a great opportunity for telecom companies to offer expanded services. Improved infrastructure means more even users can now enjoy popular but data-intensive activities. This includes setting up smart home systems, enjoying streaming services, connecting to the metaverse, and playing online games. These activities helped push users to consume more bandwidth. In return, networks were happy to supply additional services for nominal fees. 

Android TV Smart Devices Add Functionality to the Telco Experience

Customers will need certain devices to appreciate these online activities fully. Bundling devices with subscription services helped telcos market their newer and expanded services much easier. 

Free or discounted smartphones, smart TVs, and set-top-boxes can greatly improve the customer experience. These devices helped consumers stay online longer, and the bundles often tied customers to longer contracts, which most happily agreed to. Even at a time when companies are cutting costs and deploying leaner programs, providing telco customers with bundles encourages more engagement. That’s why bundling remains a worthwhile investment to this day—for both telcos and customers alike.

Google’s Android TV is among the hardest-working operating systems powering these bundled devices. Telcos favour Android TV because it offers a way to offer customised platforms to consumers. At the same time, Android TV can harness the power of the Android OS to provide smart TVs with Google features like voice-activated commands and access to an extensive app library. Plus, Android TV comes free—making it easy to see why Android TV has taken over the smart TV and set-top box universe. Google has announced that Android TV is now actively running on 150 million devices worldwide each month. 

Android TV Devices Require Android Device Management

Consequently, operators will also have to improve their android device management abilities to keep customers connected and happy. Smart TVs, STBs, sound bars, and other Android TV-powered devices will need regular updates to their operating systems. 

In addition, they’ll also need occasional fixes and rollbacks, as well as new app installations. More importantly, the android device management software helps monitor performance, collect data, and apply necessary security measures.

For telco system administrators, managing a fleet of a dozen or more smart devices is a walk in the park. Admins can afford to regularly visit each unit to perform updates and fixes and keep them working optimally. However, telco giants with thousands or millions of subscribers will need reliable android device management to navigate such large fleets. Implementing a 1:1 service ratio between technician and customer is simply impossible.

Implement Low-Level Android Device Management

There are no two ways about it: telcos must secure reliable android device management software to manage, maintain, and protect their smart device fleets. While smart TVs and STBs manufacturers will throw in free device managers for bulk-order customers, these programs often cannot deliver what telcos need. For one, these device managers run on outdated protocols such as TR-69. 

Using legacy platforms can make over-the-air updates longer and more complex than necessary. Instead of taking minutes or hours to complete updates for the entire fleet, they can take days or weeks. Rather than depending on archaic solutions, modern android device management software uses cloud network connectivity to perform OTA updates to the entire fleet at once. Since customers use the devices at different times, the thoughtful system administrator can schedule updates and fixes during downtime. 

Additionally, the IT team can perform low-level device management for single devices, specific batches, or the entire fleet. It doesn’t hurt to use secure cloud systems like Amazon Web Services to provide encrypted, redundant connectivity with reduced latency.

Assign Specific User Levels to Stakeholders

Of course, telco executives are eager to learn more about consumer habits when using Android TV devices. However, giving them blanket access to the device can spell disaster if they don’t know what they’re doing. Similarly, having administrators and IT teams poking over users’ data can violate several data privacy laws. This is why the android device management software managing these Android TV devices should mitigate access. 

Instead of blanket access, admins can assign different access levels to different stakeholders. End users can operate the devices but have restricted access to sensitive system settings. Admins and support teams can tweak settings without having access to user data. Marketing and management can gather insights from user data but nothing else. Finance officers can freely check user subscriptions and generate reports. This way, everyone’s jobs get done efficiently and securely without compromising customer privacy. 

Apply Subscription and Security-Related Services

Customers must have an active subscription to use their android TV devices. Having reliable android device management software allows finance teams to monitor the subscription status of each customer. They can also alert admins if certain customers have expired or near-expiring contracts. In return, admins can remotely shut down or disable devices with inactive subscriptions. This gives telcos the power to reclaim devices from delinquent accounts with inactive or unpaid subscriptions. 

Device retrieval may sometimes be met with resistance from belligerent customers. In such cases, admins can disable or freeze the units entirely, so data and devices remain inaccessible. For lost or missing units, admins can also utilise geolocation services to find the units and send law enforcement after them. 

Android Device Management Helps Improve ROI

Maximising the returns of every marketing program should be at the top of every telco’s priority list. If your company is under pressure to deliver great returns even at reduced expenditures, ensure that your bundling program stays successful and cost-efficient. Investing in the right android device management software can help your device run optimally, leading to a higher ROI. 

With so many digital display devices in the market today, which should you choose for your digital signage? Whether your criteria depend on your client’s requirements or your own restrictions, you’ll need an operating system that can provide flexible solutions. Android TV offers several advantages over other operating systems, including the following: 

Cost

Android TV is a free OS solution often pre-built into many smart TV and displays’ hardware. While its creator, Google, doesn’t charge for the OS, it does require manufacturers using the OS to adhere to its policies. This includes the promotion of other Google products on Android TV. In addition, users also receive free OS updates as Google continually improves the system. 

Compatibility

Display devices range from basic smart tablets costing less than $100 to the latest 8K LED screen displays worth thousands of dollars. While each device contains different features and operates differently, they all run on the Android operating system. This means they can also run the Android TV OS—a streamlined version specifically designed for smart TVs and display devices. 

Convenience 

Furthermore, popular streaming services like Netflix, Amazon, HBO, and others are widely available on Android devices. Android TV has Google Play Store integrated with the system. Users can easily source, download, and install these apps with Android TV. In addition, many developers offer software that helps run digital displays. They range from simple one-dimensional slideshow programs to video wall software that displays 3D animation content on curved screens. These programs generally run on Android TV as well. 

The Pitfalls of Using Android Digital Signage Systems

While Android digital signage systems provide the best solution for digital displays, they aren’t immune to common problems. Provide your audience with a great digital display experience by avoiding them with these helpful tips.

Pitfall 1: Relying on Default Software to Perform Maintenance Services

Like any other device, Android digital signage systems will need constant operating system and application software updates. It can be difficult to manage the entire fleet, depending on the device management software that comes with the hardware. This is especially true when dealing with dozens or hundreds of display devices. 

Instead of relying on modern cloud software to perform Over-the-Air (OTA) services, administrators are forced to work with older protocols like TR-69. This means performing updates for the entire fleet could take days or weeks. The company can’t use these devices until the updates are complete, which can substantially impact revenues. 

TIP 1:

Use modern, reliable device management software to manage, maintain, and secure your digital display devices. 

Pitfall 2: Lack of Different Access Levels

Devices allowing all users to access all of its data can spell trouble. An operator tasked to run the display program might inadvertently change something in the system settings that disabled some features. Or, a curious bystander might decide to tamper with the device and copy or delete files or launch other programs. 

TIP 2:

Have your device manager create and assign access levels that conform to each user’s scope of work. Ideally, display devices should have different access levels depending on the type of user. The administrator can assign user access levels for operators, which limits them to copying content files, running the display program, and setting timers. 

They should also restrict access to the system settings to themselves and members of the IT support team. Finally, any data collected by devices should remain restricted. Only top-level officers should have access to the data, which they can use to gather insights. 

Pitfall 3: Using USB Sticks to Copy and Transfer Content

Using the archaic flash drive to copy and transfer media content to your Android digital signage devices isn’t just old school, it’s also dangerous. Imagine your displays set up on the highway atop high towers. Will you deploy your staff to climb these towers whenever you need to replace content? Moreover, when USB reading errors happen, operators can’t do anything about it until somebody notices the problem. A display device could run a blank screen for days in a remote location without anybody noticing. Imagine the lost opportunities and, subsequently, the lost revenue of this happening often. 

TIP 3:

Stop using USB sticks to save and transfer content to your display devices. Use modern cloud software to transfer and manage your content.

Reliable Cloud-Based Device Management Software to Avoid Android Digital Signage Pitfalls

Modern device management software is available to help you avoid these pitfalls. Today’s device managers run via cloud systems that take advantage of the reduced latency, redundancy, and end-to-end encryption and security of Amazon Web Services. This means that the software can remotely provide low-level management services. 

Administrators can service or update a single device, a group of related units, or the entire fleet in one sitting. Cloud access also means that communication among devices and data storage practices remain compliant with data privacy requirements, such as GDPR, CCPA, ISO, and SOC2. 

The ideal device manager should also be able to assign different access levels to various stakeholders according to their responsibilities. Operators can only work within the display requirements, while admins can access the OS settings and perform maintenance works. Meanwhile, marketing and executive teams can access user data and generate insights to help improve future operations. 

Finally, the device manager should also use remote access to enforce security protocols. Once alerted, admins can freeze, lock, or disable devices in danger of unauthorised access or theft. Admins can also wipe data off devices if there is a risk of data breaches. The IT team can even locate missing or moved devices using geolocation services.

For Android Digital Signage Systems, Modern Device Management is the Key

Android digital signage systems are a notable investment. Protect them by proactively avoiding their common pitfalls. Of course, utilising reliable device management software is the best way to reduce or eliminate these common digital signage problems. Doing so pays for itself by allowing for a faster, higher ROI. 

Simply put, digital kiosks can either be customer-facing or employee-facing devices. The former can often be seen in the middle of high-traffic public areas. Their purpose is to grant everyday people access to information, whether that be of businesses or their own. Further equipped with the capacity to receive and process customer data and even handle simple transactions, these COSU devices also act as automated registers. Some of the more popular examples of customer-facing COSU units include ATMs, automated registration desks, information boards, and self-service kiosks.

Employee-facing devices act as digital assistants and therefore increase workers’ productivity. These devices can come in the form of tablets carried by delivery workers or hospital personnel. Employee-facing devices can also take the form of cash registers, factory floor monitors, or control boards.

Each COSU device is actually a powerful computer capable of operating as a small PC. However, activating kiosk mode means limiting the device to only performing its primary function. All other operations, programs, and processes will remain disabled until an administrator says otherwise.

Best Practices for Managing Kiosk Mode COSU Devices

The key to managing COSU devices is to have reliable device management software to help maintain their efficiency. The right software solution will help IT administrators maintain, manage, and secure COSU devices. With companies deploying their device fleet far from company headquarters, administrators must ensure that they can maintain constant connections with each unit. As such, a cloud-based system remains the ideal device management solution for managing COSU devices.

Below are some of the best practices that can help companies get the most out of their COSU device fleet:

Ensure Secure Connectivity

When connecting to COSU devices, it pays to always maintain a secure connection—especially when performing critical updates. For this reason, utilizing Amazon Web Services (AWS) as the cloud partner ensures an encrypted connection as well as reduced latency and redundancy.

Cloud-based access also helps administrators complete tasks in a more efficient manner. With diagnostic toolkits and installers stored in the cloud, IT teams can download data faster. This permits admins to perform updates on the entire fleet at one time. When needed, the team can also service individual devices so as not to interrupt the rest of the fleet.

Perform Regular Remote Updates

Establishing regular monitoring and maintenance schedules ensures that all devices promptly receive the necessary system/firmware updates and app installations. Having the ability to perform low-level device management also means that devices receive the needed updates as soon as possible. Admins can schedule updates during downtimes when devices are in rest mode. This means that companies won’t have to worry about lost productivity due to system downtimes.

Remote updates also mean lesser maintenance costs. Instead of deploying IT support teams to the COSU device’s location for manual updates, they can just perform maintenance and management tasks remotely. It also means fewer support calls, as the entire process is fully remote and controlled by the administrator.

Compartmentalize Access Levels

Even when in kiosk mode, COSU devices continuously collect data from users and processes. This data should remain secure and away from the prying eyes of end users. To guarantee devices remain compliant with data privacy standards like GDPR, HIPAA, and CCPA, administrators should provide different access levels to different kinds of users.

End-users should only be able to input data into the device; they should have no way of taking information out of one. Conversely, company executives and sales and marketing teams have no reason to input information but every reason to utilize it. With access to the user data stored in COSU devices, these teams can better strategize moving forward.

Finally, IT administrators and support teams must access system software settings to perform changes, updates, repairs, and installations.

Protect Kiosk Mode and Secure COSU Devices

Unprotected COSU devices can attract those with malicious intent. These devices are susceptible to being accessed without authorization, having private data copied, being defaced or vandalized, or outright stolen. Remote monitoring can help prevent these unsavory acts by ensuring that kiosk mode stays on for the entirety of the COSU device’s deployment.

Using remote monitoring, admins can monitor each device for unauthorized access attempts and physical location. If there are signs of malicious intent, IT security teams can choose to lock the device to prevent further access and even its contents entirely. In cases where thieves physically move the devices, geolocation services can help companies locate the missing units for law enforcement to retrieve.

Use Broadcast Features to Send Important

Announcements or Inform of Updates

Remotely connected COSU units can receive messages from administrators. Teams should use this handy feature to provide end-users with details of recent upgrades or future maintenance schedules. These messages can be sent to the whole fleet or just a select few.

Before You Activate Kiosk Mode, Get Reliable Device Management Software

Maintaining, managing, and securing COSU devices and keeping them in kiosk mode requires having the right device management software. Choosing a cloud-based solution promises reliable and secure remote connectivity for COSU devices.

The right software ensures timely software updates for your entire fleet of COSU devices. It also means being able to remotely install applications and scripts as needed. In cases where malicious intent is at play, the smart software is equipped to block access and alert management in real time. Protect your COSU device fleet, your customers’ personal data, and your bottom line with industry-leading device management software.